FAQ's
General Questions
What are Romantasy Letters?
Romantasy Letters is a subscription storytelling experience delivered directly to your mailbox. Over the course of the subscription, you’ll receive beautifully crafted, illustrated letters and immersive keepsakes that immerse you in a romantasy world of intrigue, desire, Fae, magic, and war.
How often do you send letters?
What’s included in each delivery?
Shipping & Delivery
Here can be a commonly asked question about your product or service.
Here can be a brief but clear response to the question, giving customers a quick answer without unnecessary details.
When will my first letter ship?
How long does delivery take?
Will letters include tracking?
Can I choose a specific start date?
Orders, Cancellations & Changes
Does my subscription auto-renew after 12 months?
No. Each story is a single 12-month commitment and will not renew automatically.
Can I cancel?
Can I change my delivery address mid-subscription?
What if I’m missing a letter or it’s damaged?
Returns & Refunds
What’s your refund policy?
Monthly refunds are not available for past payments. For 12-month subscriptions, pro-rated refunds are offered for the remainder of your subscription, excluding the month of cancellation.
Other Questions
Do you ship internationally?
Not at this time. If you are an international customer and interested in the romantasy letters, please email us at [email protected]